Hi đź‘‹ I'm Rob a product and service designer based in Birmingham, UK.
I love to problem solve by design.
I am as happy service blueprinting as I am crafting pixel perfect prototypes or running design sprints.
I enjoy learning about people, context, and systems to design products and services that create value for every user.
When not pushing pixels or post-it notes, I’m mostly playing football or listening to obscure jazz the Frozen soundtrack with my daughters ❄️
Recent Projects
Central Digital & Data Office
2023 – Current
Service design lead on Data Marketplace. A central place to discover and understand how to access data from across government in a legal, ethical and effective way.
HM Courts & Tribunals
2022
Service design lead for a reform project examining where email could be more efficiently routed to different parts of HMCTS’ estate.
Department for Education
2022
Service design lead on Initial Teacher Training (ITT) Market Reform for Department for Education (DfE). I led the design of a service to assist policy makers to understand gaps in suffiency of ITT provision following reforms and target policies to ensure continuity of provision.
Food Standards Agency
2021 – 2022
Service design lead on Food Standards Agency’s Online Platforms project. Discovery phase focused on working with Food Platforms to understand what gaps, duplications and opportunities exist with the Food Hygiene Standards Ratings API and data services.
BEIS (Help to Grow: Digital)
2021
Service design lead for flagship HM Treasury programme Help to Grow: Digital, a new service that looks to tackle part of the UK's productivity gap. During Discovery and Alpha phases I have created an end-to-end map to aid service, policy design and software build.
Energy Systems Catapult
2016–2021
• Led design of a prototype service to deliver warm homes over the winter period to those who suffer from respiratory illnesses made worse by cold living conditions. As a result, a larger study is planned with South Gloucs. Clinical Commissioning Group for next winter;
• Designed and facilitated many design workshops that have delivered “invaluable consumer insight” to small and medium sized enterprises on the BEIS Innovator Support Platform;
• Led design of service and journey maps for a wide range of sectors and users from vulnerable energy consumers in Birmingham to Power Systems Engineers in Glasgow to electricity pylon capacity planning in New South Wales.
